FAQ

Frequently Asked Questions

  1. Who is Go Big Event?

    Go Big Event is a Western Canada based company that provides online Event Management solutions for event planners and their participants. Go Big Event provides a tailored registration management solution that builds to your specific needs. For more information about how Go Big Event can help your organization to plan a successful event as well as to request a quote for your upcoming event, please contact us at 1.888.336.4484

  2. Is the information in your database secure?

    Keeping information secure is our top priority. When you provide us with any personal information - name, address, credit card number - it's done on a secure server. During your web communication with our services, you are using TLS (Transport Layer Security). This technique encrypts all of the confidential information you provide during your communication with us. Go Big Event does not store any credit card information on our server as the payments are processed in real time. We also adhere to a strict privacy policy and will never sell or distribute the information to third parties.

  3. Do I have to install software, have any technical skills or programming knowledge to use Go Big Event software?

    No, we have designed the service to run on our server which means you are not required to purchase or install software, make any changes to your system or do any programming. The Go Big Event software is web-based and the only requirement for clients is a connection to the Internet.

  4. What kind of events does GoBigEvent support?

    The GoBigEvent Event Management system is designed to handle many kinds of events. Our clients have already used the system in the following ways:

    • Golf Tournaments
    • Trade shows
    • Lessons
    • Training
    • Alumni Events
    • International Events
    • Seminars and Workshops
    • Multi-day & Simple Conferences
    • Parties & Celebrations
  5. How much does it cost?

    Go Big Event offers a simple pricing structure. The cost of the software is done per-registrant. For customers who have large volumes, we recommend that you join our Partner Program to take advantage of the partner program discounts. The pricing are as the following:
    Small Event (up to 120 Registrations): $4.75 per Registration
    Large Event (over 120 Registrations): $3.75 per Registration + $225 Event Fee
    For more information about Go Big Event pricing, click here or contact us so we can understand your needs and build a customized, no obligation quote. 

  6. What type of support will I receive?

    All our clients are given a Go Big Event Quick Starter Training Guide when they sign up an event with us. More importantly, when you come on as a customer, you are given a personal account manager who works through your setup and really becomes a consultant that can answer product questions and offer suggestions on ways to maximize your use of the system.

  7. Can we use our own merchant account?

    Yes. There is an one time charge of the $750 Merchant Account Setup Fee involved if you wish to use your own merchant account. Other fees charged by Moneris, your bank or any 3rd party organization are extra. If you use your own Merchant Account, the 5% Credit Card Transaction Fee will not apply.

  8. Can I customize the look of my registration form?

    The Go Big Event standard package allows you to upload your company logo and display event details on the registration website. However, for customers who would like to have a more professional look of the event website, Go Big Event offers a Custom Look and Feel service that modifies the event website to mimic your existing website layout as well as Look and Feel. The Custom Look and Feel service is an one-time charge of $400. Contact us today to ask how we can modify your event website to suit your needs!

  9. What kind of reports does Go Big Event Provide?

    Go Big Event provides printed and CSV/Excel format reports. The Registration Report gives an overall information such the total participants, a list of participants by fee categories, total fees collected, and number of participants by country. Detail Report provides a detail information for each participant including their contact information and the sessions or workshops included in their package - this is a perfect report for handouts to participants or backups for event planners. Lastly, Go Big Event also provide several additional reports in CSV/Excel format that allow you to manipulate the result whichever way you want. For more information about how Go Big Event can help you manage your attendees' information, please contact us at sales@gobigevent.com.

  10. How long does it take to setup a registration website?

    A first draft of your registration website will be made in 5 business days after we received your signed contract and all your event details. Once you review the first draft of your registration website and send us the changes, we will have the changes made within 3 days.

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